CANCELLATION & RETURNS

According to the Consumer Agreement Act you have the right without justification to cancel your purchase from pictowatches.com within 14 days of receipt. When you shop online at pictowatches.com, we extend your right, so you have 180 days to cancel. The 180 days count from the day you have received the goods. If you want to undo an item purchased in our shop, you can advise us by letter, email or telephone.

The cancellation deadline is met if you notify us before the 180 days have expired. If you contact us, it is important that you can tell us your order number. It makes it a lot easier for us to assist you. Your goods must be returned to us within 7 days after you have notified us that you wish to cancel the purchase. We pay your return postage if you use the shipping label we sent to you. If you choose another solution it is at your own expense.

We will refund the amount as soon as possible, and no later than 14 days after we have received your message saying you want to cancel the purchase. We transfer the amount to the credit card used when purchasing the product. We may withhold payment until we have received the goods back. Note that you are liable for a possible deterioration of the product value if the impairment is as a result from the handling of the product unnecessary to establish the nature of the product, its characteristics and the way the product works. This happens if the product is impaired, such as:

•  You have taken the product in use.
•  You have handled the product in an unnecessary manner to establish the nature of the product, its characteristics and the way the product works.
•  Missing or damaged original packaging may result in decreased product value. Remember to always keep the packaging until you know whether or not you want to return the product.
•  We do not accept items that are returned by cash on delivery. Returning of items is at own risk. Remember to return the goods in protective packaging. You can not cancel the order by merely refusing to receive the shipment.

If you have any further questions you are more than welcome to contact us.

Customer Service
shop@pictowatches.com
(+45) 70 22 19 39